Shipping policy

Shipping Policy

Where we ship

We currently ship within the United States only.

Processing time

Our products are handmade in small batches. Orders are typically packed and shipped within 2–5 business days (Monday–Friday, excluding holidays). During busy seasons and holidays, processing may take a little longer, and we'll let you know if there's a delay.

Shipping rates

Shipping costs are calculated at checkout based on your order's weight and destination. You'll see the available options and prices before you pay.

Delivery and tracking

Once your order ships, you'll receive a confirmation email with tracking information. Delivery times shown at checkout are carrier estimates, not guarantees, and weather, holidays, and carrier volume can cause delays outside our control.

Please double-check your address

We ship to the address entered at checkout. If you notice a mistake, email us right away and we'll do our best to fix it before your order ships. We aren't responsible for packages sent to an incorrect address provided at checkout, and reshipping may require an additional shipping charge.

Lost, stolen, or damaged packages

Once a package is handed to the carrier, we can't control its handling, but we'll help. If your tracking hasn't updated in several days, or it shows delivered and you can't find it, contact us and we'll work with you and the carrier to resolve it. If your order arrives damaged, see our Refund Policy.

A note about warm weather

Natural soaps, butters, and balms can soften in high heat. They're still perfectly good to use, so just let them rest somewhere cool before opening. We recommend bringing packages inside promptly during hot months.

Questions

Email us at info@dropsofhopesoaps.com.