Refund policy
Refund Policy
Every Drops of Hope product is handmade in small batches, and we want you to love what you receive. Because soap and skincare are personal care items, we can't accept returns or exchanges for change of mind, scent preference, or opened products. If something arrives damaged or isn't what you ordered, we'll make it right.
Damaged, defective, or wrong items
If your order arrives damaged or defective, or you received the wrong item, email us at info@dropsofhopesoaps.com within 7 days of delivery with:
- Your order number
- A photo of the item(s) and the packaging
- A short description of the problem
Once we review it, we'll send a replacement or issue a refund to your original payment method, whichever you prefer (replacements depend on availability). In most cases you won't need to send anything back. If we do need the item returned, we'll tell you how and cover the return shipping.
Lost or missing packages
If tracking shows your package as delivered but you can't find it, please check with neighbors and your local post office first, then contact us and we'll help you file a claim with the carrier. See our Shipping Policy for details.
Order changes and cancellations
Need to change or cancel an order? Email us as soon as possible. We can usually make changes or cancel for a full refund until your order ships. Once it has shipped, it can't be canceled.
Refund timing
Approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may take a few extra days to post it.
Sale items
Clearance and sale items are final sale unless they arrive damaged or incorrect.
Questions
We're happy to help. Reach us at info@dropsofhopesoaps.com.