Privacy policy

Privacy Policy

Last updated: October 13, 2026

This Privacy Policy explains how Drops of Hope Soaps LLC ("we," "us," "our") collects, uses, and shares your personal information when you visit dropsofhopesoaps.com or make a purchase.

Information we collect

Information you give us: your name, email, shipping and billing address, phone number (if provided), and anything you send us when you contact us.
Order information: what you buy and how you pay. Payments are processed securely by Shopify and its payment partners; we never see or store your full card number.
Device and browsing information: collected automatically through cookies and similar technologies, such as your browser type, IP address, pages viewed, and how you arrived at our site.

How we use your information

To process, ship, and support your orders
To answer your questions and provide customer service
To send marketing emails, only if you've signed up (you can unsubscribe anytime using the link in any email)
To understand how our site is used and improve it
To detect and prevent fraud
To comply with legal obligations

We share information only with service providers who help us run the store, including Shopify (our e-commerce platform), payment processors, and shipping carriers. We may also use analytics and advertising tools that collect browsing information through cookies. We may disclose information if required by law or to protect our rights.

Cookies

Cookies help the store work (for example, keeping items in your cart) and help us understand site traffic. You can control cookies through our cookie banner (where shown) and your browser settings. Blocking some cookies may affect how the site works.

Your choices and rights

Depending on where you live, you may have the right to access, correct, or delete your personal information, or to opt out of certain uses, such as targeted advertising. To make a request, email info@dropsofhopesoaps.com. We'll verify your request and respond within the time required by law. We won't treat you differently for exercising your rights.

Data retention and security

We keep order information as long as needed for our records, tax, and legal purposes. We use reasonable safeguards to protect your information, but no method of transmission or storage is 100% secure.

Children

Our site is not directed to children under 13, and we do not knowingly collect their personal information.

Changes

We may update this policy from time to time. The "Last updated" date above shows when it was last changed.

Contact us

Drops of Hope Soaps LLC 1105 Buckley Rd., Suite 1 Liverpool, NY info@dropsofhopesoaps.com